|Trial||Catchment Areas * †||Notes|
|1. Statewide call centre||
Capital city, small rural centre and Other rural area 1.42 M|
Rest of state – small rural centre and other rural area studied 42,500
|1 Operator with prior international industry experience under contract to the State Government) 2 Free to caller|
|2. Regional call centre||
Capital city (inner region) 537,000|
Non-metro satellite: Small rural centre 21,000
1 Startup operator|
2 Free to caller
3 A GP AH walk-in clinic located adjacent to the ED of a regional hospital in the central metro area operating for part of the study period closed due to lack of demand.
|3. Deputising service||Capital city and Other rural area 229,000||
1 GP-based telephone triage and advice service|
2 Pre-existing and continuing Deputising service offering an AH walkin clinic and home visiting service.
3 Service offered to patients of previously enrolled GP practices and new enrolled GP practices beyond the metro area.
4 Commonwealth government funding of the program derived from 'cashing out' historical MBS reimbursements to the service – home visits during the trial not billed to patient.
|4. Local triage and advice service||Other rural area (ie small country town and surrounding community) 21,000||
1 Hospital nurses using locally developed paper-based protocols|
2 located in a local hospital in a rural community.
3 Aim to support GP own-practice AH arrangement to relieve GP AH burden.