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Table 4 Contact with AH services in whole population in each AHPMCT area and national comparator

From: Impact of standalone and embedded telephone triage systems on after hours primary medical care service utilisation and mix in Australia

  STATEWIDE CALL CENTRE REGIONAL CALL CENTRE DEPUTISING SERVICE LOCAL TRIAGE CENTRE NATIONAL COMPARATOR
  Metro Non-metro Metro Non-metro    
Households contacted
   Baseline 776 801 739 741 824 378 738
   Follow-up 724 897 806 753 838 531 784
Households using AH services (overall utilization rate)
   Baseline 45% 44% 47% 47% 46% 44% 50%
   Follow-up 48% 39%# 44% 46% 42% 34%*** 45%#
Household using a GP clinic AH
   Baseline 25% 19% 33% 13% 32% 25% 33%
   Follow-up 30% 20% 28%* 16%# 25%*** 21% 30%
Households having a GP home visit
   Baseline 5% 2% 10% 4% 9% 4% 6%
   Follow-up 5% 2% 6%** 5% 6%* 2%# 4%*
Households visiting the ED
   Baseline 31% 36% 22% 49% 28% 31% 30%
   Follow-up 30% 32% 23% 42% 27% 24%* 28%#
Households using ambulance services AH
   Baseline 6% 4% 6% 10% 8% 5% 7%
   Follow-up 6% 5% 7% 9% 8% 4% 6%
  1. * P < 0.05; ** P < 0.01; *** P < 0.001; # 0.05 < P < 0.10