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Table 4 Contact with AH services in whole population in each AHPMCT area and national comparator

From: Impact of standalone and embedded telephone triage systems on after hours primary medical care service utilisation and mix in Australia

 

STATEWIDE CALL CENTRE

REGIONAL CALL CENTRE

DEPUTISING SERVICE

LOCAL TRIAGE CENTRE

NATIONAL COMPARATOR

 

Metro

Non-metro

Metro

Non-metro

   

Households contacted

   Baseline

776

801

739

741

824

378

738

   Follow-up

724

897

806

753

838

531

784

Households using AH services (overall utilization rate)

   Baseline

45%

44%

47%

47%

46%

44%

50%

   Follow-up

48%

39%#

44%

46%

42%

34%***

45%#

Household using a GP clinic AH

   Baseline

25%

19%

33%

13%

32%

25%

33%

   Follow-up

30%

20%

28%*

16%#

25%***

21%

30%

Households having a GP home visit

   Baseline

5%

2%

10%

4%

9%

4%

6%

   Follow-up

5%

2%

6%**

5%

6%*

2%#

4%*

Households visiting the ED

   Baseline

31%

36%

22%

49%

28%

31%

30%

   Follow-up

30%

32%

23%

42%

27%

24%*

28%#

Households using ambulance services AH

   Baseline

6%

4%

6%

10%

8%

5%

7%

   Follow-up

6%

5%

7%

9%

8%

4%

6%

  1. * P < 0.05; ** P < 0.01; *** P < 0.001; # 0.05 < P < 0.10