STATEWIDE CALL CENTRE | REGIONAL CALL CENTRE | DEPUTISING SERVICE | LOCAL TRIAGE CENTRE | NATIONAL COMPARATOR | |||
---|---|---|---|---|---|---|---|
Metro | Non-metro | Metro | Non-metro | ||||
Households contacted | |||||||
Baseline | 776 | 801 | 739 | 741 | 824 | 378 | 738 |
Follow-up | 724 | 897 | 806 | 753 | 838 | 531 | 784 |
Households using AH services (overall utilization rate) | |||||||
Baseline | 45% | 44% | 47% | 47% | 46% | 44% | 50% |
Follow-up | 48% | 39%# | 44% | 46% | 42% | 34%*** | 45%# |
Household using a GP clinic AH | |||||||
Baseline | 25% | 19% | 33% | 13% | 32% | 25% | 33% |
Follow-up | 30% | 20% | 28%* | 16%# | 25%*** | 21% | 30% |
Households having a GP home visit | |||||||
Baseline | 5% | 2% | 10% | 4% | 9% | 4% | 6% |
Follow-up | 5% | 2% | 6%** | 5% | 6%* | 2%# | 4%* |
Households visiting the ED | |||||||
Baseline | 31% | 36% | 22% | 49% | 28% | 31% | 30% |
Follow-up | 30% | 32% | 23% | 42% | 27% | 24%* | 28%# |
Households using ambulance services AH | |||||||
Baseline | 6% | 4% | 6% | 10% | 8% | 5% | 7% |
Follow-up | 6% | 5% | 7% | 9% | 8% | 4% | 6% |